Changes

You have 14 calendar days from receipt of the order to request a change for free. The options to make a change are as follows:

Before starting, we remind you that you can only change the size of the product, you cannot change the color or model. To prevent this from happening, check our size guide before purchasing. To proceed with a national change , follow these steps:

1. Send us an email to info@topactivecycling.com indicating the product you want to change and the one you want to receive.
2. Prepare the package: you can use the original package or any safe box.
3. Free of charge, we will send a carrier to collect the package and deliver the correct product to you.

For international orders , please send the package with any courier service prepaid to our facilities. When we receive it, we will send the correct product free of charge.

Address:
Conde de Niebla Street, 20 1 F
Las Palmas, Spain
+34 646 912 055

If you have not received your order within the estimated shipping time, please contact customer service at info@topactivecycling.com . Please, indicate in the mail your name, surname and order number.


Online Returns

The process is similar. You have 14 days from the receipt of your order to make a return. Said return will be processed free of charge if it is a tare / product in poor condition. Returns will not be accepted due to size errors, only exchanges. To prevent this from happening, check our size guide before purchasing.

You can return the item in 3 easy steps:

1. Send us an email to info@topactivecycling.com indicating the order number and the products you wish to return.
2. Prepare the package, you can use the original shipping box or any safe box.
3. Send the package to our facilities. This shipment will be borne by the customer unless it is a product in poor condition or tared.

For international orders , send the package with any courier service prepaid to our facilities. As soon as we receive the package we will proceed with the refund of the order.

Address:
Conde de Niebla Street, 20 1 F
Las Palmas, Spain
+34 646 912 055

All products must be unused and correctly labeled, since we will not be able to accept any return of an item that is not in perfect condition.